Frequently Asked Questions
How does innovation play a role in differentiating Engineered Insurance Services from other commercial insurance agencies?
Innovation is in our DNA. By leveraging advanced technologies, we utilize data-driven strategies that transform the client journey increasing operational efficiency and providing greater insight into risk management strategies that keep our clients one step ahead in securing their assets and achieving peace of mind.
EIS integrates intuitive digital platforms to streamline all processes from initial risk assessment and coverage structure suggestions to client onboarding and account servicing through renewal.
Our commitment to utilizing innovative products and processes to reshape the client experience is unmatched.
How is EIS transparent with their clients and prospects?
At Engineered Insurance Services (EIS), transparency is a cornerstone of our client relationships. We prioritize open communication by clearly explaining policy details, including coverage, exclusions, and pricing, with no hidden fees. Clients receive a detailed breakdown of premiums upfront, ensuring they know exactly what they are paying for.
We make information easily accessible through straightforward proposal packages and secure online portals where clients can view their policy documents, claims information, and other essential details. We advocate for our clients during the claims process, ensuring that there are open lines of communication between the adjuster and client at all times.
We practice ethical sales by using a consultative approach and disclosing any potential conflicts of interest upfront.
Proactive communication is key, with timely notifications about policy changes, renewals, and issues, and prompt resolution of any concerns. We also provide educational resources to help clients understand their insurance options and industry trends.
Client feedback drives our continuous improvement, ensuring that clients feel informed, confident, and respected. This transparency positions EIS as a trusted partner in managing and mitigating risks.
How does expertise of the Engineered Insurance Services benefit my company?
Engineered Insurance Services (EIS) leverages extensive expertise to deliver tailored, proactive risk management solutions that significantly benefit our clients. Our specialization in complex property and casualty insurance enables us to understand and address the unique challenges faced by businesses in numerous sectors, including real estate, hospitality, manufacturing, technology, professional services, and healthcare. This deep industry knowledge allows us to craft insurance solutions that are precisely aligned with each client’s needs.
We develop customized risk management strategies based on thorough assessments of potential exposures. By proactively identifying risks early, we implement preventative measures to reduce the likelihood of claims and minimize potential losses.
Our strong relationships with top-tier insurers enable us to secure favorable terms and access exclusive coverage options. EIS is also dedicated to staying current with industry trends and regulatory changes, ensuring our clients benefit from the most effective and up-to-date coverage.
We conduct comprehensive risk reviews to identify hidden risks and ensure your insurance evolves with your business needs. Our forward-thinking approach supports long-term planning, offering guidance on risk management strategies that align with your growth goals and reduce overall risk and insurance costs.
How does EIS proactively ensure that my business is appropriately covered?
Our proactive approach enhances client protection. We start by conducting thorough risk assessments to identify potential vulnerabilities and develop customized strategies that help prevent incidents before they occur. This ensures that our clients are well-protected against potential risks.
We stay engaged with industry developments by monitoring new risks, regulatory changes, and technological advancements and communicate any changes with our clients. EIS quickly integrates innovative solutions into our services, ensuring that clients benefit from the latest tools and strategies.
Our commitment to our clients involves regular audits of insurance coverage to ensure it aligns with clients’ evolving business needs. When necessary, we promptly recommend and implement adjustments to prevent coverage gaps and maintain optimal protection.
By maintaining this proactive stance, EIS ensures that clients are always prepared, protected, and positioned for success in a dynamic business environment.
How does Engineered Insurance Services strategically reduce costs for my company?
Engineered Insurance Services (EIS) employs a strategic approach to cost reduction by focusing on the Total Cost of Risk (TCOR). We start by educating clients about TCOR, which encompasses not only insurance premiums but also various other cost components.
This approach covers all aspects of risk-related expenses. We analyze and optimize premiums against deductibles to ensure you are getting the best value for your coverage while managing out-of-pocket costs. Additionally, we address risk control costs, such as those for training programs and safety equipment, which prevent incidents and reduce potential claims.
Indirect costs, like lost productivity, lost opportunity and reputation rebuilding are also considered in our strategy. By understanding the broader financial implications of risk, we help you make informed decisions that reduce these hidden costs.
To further control expenses, we implement cost control measures, such as increasing deductibles, installing safety programs and practices, utilizing risk assessment and consulting resources with carrier partners, and offering tailored claim management strategies. Finally, we practice benchmarking to ensure continuous improvement by comparing your risk management practices with industry standards and making necessary adjustments.
Through this comprehensive approach, EIS helps your company lower its overall risk-related costs, providing both immediate savings and long-term financial benefits.
What is your strategy for shopping my insurance policy to ensure the best coverage and value?
The answer to this question requires a quick explanation of exactly how the insurance industry works when it comes to marketing your insurance program.
To begin with, it is important to understand that while there are many insurance agents, there are only so many insurance carriers. If you have more than one agent quoting your account, there is a high likelihood that both agents are submitting your insurance program to the same companies. If the insurance carrier is interested in quoting your business, they will only release that quote to one agent, the first agent to submit the account.
This creates a couple of problems for you as the insured. First, it compounds the amount of time and energy you invest in the process upfront without offering any real benefit on the back end. Assuming both agents you’ve asked to quote your business are utilizing the same insurance carriers, you are, in effect, “blocking” the market, allowing only the agent that manages to submit your account first to offer any pricing. Secondly, it causes you to lose leverage. If an agent has sole “control” of your account in the marketplace, their ability to drive coverage and competitive pricing with the carrier exponentially increases.
There is a better way. When you hire Engineered Insurance Services (EIS) to represent you and your business to the market, we follow a meticulous and strategic process designed to maximize efficiency, leverage our expertise, and utilize our strong relationships with top-tier specialized carriers. Typically, we utilize a process referred to as the Broker of Record (BOR) process. By signing a BOR letter, you authorize EIS to take over exclusive management of your insurance program in the marketplace offering you the following benefits:
Streamlined Communication: With a BOR letter, the client has a single point of contact for all insurance-related matters. Working with EIS exclusively simplifies communication, as we can coordinate directly with insurers on your behalf, ensuring that your needs and preferences are consistently communicated.
Access to Expertise: EIS is often selected for our expertise in the industry and reputation with insurance carriers. Our clients benefit from specialized knowledge and top-tier insurance company partnerships which can lead to better policy recommendations, coverage options, and risk management strategies.
Improved Negotiation Power: When utilizing a BOR letter, we leverage our ability to negotiate directly with underwriters on your behalf to secure more favorable terms, such as lower premiums, better coverage options, or more flexible policy conditions. Carriers are much more likely to negotiate when they know we control the account.
Continuity of Service: The BOR letter is a two-fold promise we make to our clients. Not only are we completely committed to making sure we have the right carrier placement for your insurance program, but we are also dedicated to supplying world-class service throughout the policy term. This continuity ensures that we are fully invested in your long-term success, leading to more personalized and consistent service over time.
Time and Resource Savings: Managing a commercial insurance program can be time-consuming, especially for businesses without dedicated risk management departments. By appointing EIS as your exclusive broker, our clients can focus on their core business activities while we handle insurance-related tasks, including changes, claims, and the renewal process.
Why are my insurance rates continuing to increase?
We understand the frustration of rising insurance rates, often driven by inflation, more frequent claims, and heightened industry risks. If your current agency isn’t addressing these challenges or helping manage your premiums, you may be overpaying. At Engineered Insurance Services, we proactively review your coverage and seek opportunities to optimize your premiums without sacrificing protection. Let us provide a fresh perspective to ensure you receive the best value for your insurance.
Reasons for rate increases:
- Inflation
- Supply-chain issues
- Catastrophic event
- Nuclear verdicts
- Loss severity
